Statistic

Managerial Statistical Report Case Study: world(prenominal) intrust Customer Satisfaction Survey Nov. 20, 2011 Prep bed by: Group 2 Ali Al Tamimi Khaled Al Qubaisi Mohamed Al Jefri Waleed Al Zaabi Introduction The manager of a city center stage of a well-known international coast commissioned a customer satisfaction tidy sum. The panorama canvas terzetto areas regarding the satisfaction of their customers and they are: waiting for operate at a boulder clay, served at the till and self- processs at the branch. Respondents result wash away ratings on a number of aspects in each denounce; these ratings will sum to give an overall rating of the collar areas of supporters. The summed ratings are scaled as they lie between 0 and 100; a 0 is representing thoroughgoing dissatisfaction and 100 is representing extreme satisfaction. In this look, the bank selected customer gender and customer tribute and take the previous in consideration to see how man y people who were happy with go and people who make their recommendation. The take after results showed that the sample size was 105 customers contain in 92 male and 13 female. Descriptive statistics Analysis First of all, we will substance abuse the survey to measure the satisfaction of customers who are using our machines services in the city center branch.

oer all, customers satisfaction in the service at till showed the highest results in the mean which is nearly X= 68. However, customers dissatisfaction in the waiting service in till that presented the lowest results in the mean which is around X=58. In the third service which is self-service, results are slenderly difference regarding the service at the till which is ! around X= 66. The following interpret shows the means in three services area: Figure.1 The survey has found that 52 customers are squelched with bank services. So, the remainder of the population of customers who are satisfied is 49.5%. In addition to that, the survey has found 7 female who set out written their recommendations...If you call for to get a full essay, send it on our website: OrderEssay.net

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