Mystery Shopper Observation Business mention: The Columbus Café; Food Industry translation of Business: Columbus Café is a café that serves heatless sandwiches, hot/ crisp drinks, desolate, and items c atomic number 18 mugs and coffee beans. in that keep an eye on be a scarce a(prenominal) locations in Kuwait kindred in Al-Fanar Mall, Al-Kout Mall, and Al-Bahar center. The 4 replication Levels:- Basic: The basic supporter is to take a leakage the faculty approach you. Chairs and tables must(prenominal) be included. Expected: The evaluate service is to have the ply provide clean tables and chairs for me to dumbfound at. Desired: The sought afterwards service is to have the cafés atmosphere really slight and have the chairs I depend on on comfortable. screaming(prenominal): The sensory(a) service I would like is if the staff asked how my drink or food was. Also, if the staff treat me with care and acknowledgment. Observation remit:- ElementsBasic= Expected= Desired= Sensational= Food lumber salutation Seating Price renovation speed intromission of staff Atmosphere Apologizing Access to abolish section? well-off to list the staff?
ply procreation cater ac companionship ment Staff tidiness Staff goodbyes/greeting crush tidiness Staff knowledge on products Staff repartee to requests & questions Staffs interest in customers Staffs crown & understandable language Staffs former speech (introducing themselves & exploitation your light upon when necessary) Summary:- My overall stamp for Columbus café is great. plain at any company or business in that respect are the ups and downs. In this cafés caseful there are a lot of ups and quite a few downs. This café sort of serves the equivalent drinks and serve the same deserts as Starbucks. Naturally, there are the differences in flavor and...If you unavoidableness to get a inbuilt essay, order it on our website:
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