Service Strategies

You can have every product that your customers could possibly want, just if you dont treat your customers well, you can kiss your business goodbye. numerous studies have shown that it costs more to acquire new customers than it takes to restrain existing ones. Use these six service strategies to keep your customers feeler back for more: Strategy #1: Stay in Touch Let your customers know you value their business by reaching out to them. Use newsletters, postcards, individual letters, or e-mails to receive news about products, special promotions, and store events. (Allow customers to sign up for these missives in the store, and never send an e-mail without their express permission.) confide a thank-you note after a major purchase, inviting the customer to contact you with questions, feedback, or to discuss additional requests. Focus on the whole these communications on letting customers know that you can realise their problems and meet their needs. Strategy #2: Make Great returns a Priority Excellent customer service requires education your staff and constantly reinforcing the message that customers come first. Start with the myopic things, such as a standard way of politely greeting people on the phone or enquire that sales staff courteously greet anyone who enters the store.

Strategy #3: Store Collective Wisdom One of the most substantial customer strategies is to set up a system for responding to customer inquiries or complaints. The last thing you want is for your employees to provide imprecise information to your customers. Neither should they fail to provide a root word to a problem or quote policies that may not accurately address the situation. Your goal should be to resolve issues during the initial customer contact, or, when thats not possible, within one business day. Whenever necessary, get out sure employees let customers know that they may need nigh time to locate the information. Do not leave customers hanging. With that in mind, staffers need to know... If you want to get a full essay, rear it on our website: Orderessay

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